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Casino & Bonus Questions - Answered

Jump to FAQ Category

  1. Free Spins FAQ
  2. No Deposit Bonuses FAQ
  3. Online Casinos FAQ
  4. Mobile Casinos FAQ
  5. New Casinos FAQ
  6. UK Casinos FAQ
  7. German Casinos FAQ
  8. Video Slots & Casino Games FAQ
  9. Jackpots FAQ
  10. Live Casinos FAQ
  11. Payment Methods FAQ
  12. Reload Bonuses FAQ
  13. Bonus Codes FAQ
  14. Cashback Bonuses FAQ
  15. Other FAQs

Free Spins FAQ

What is a Free Spins bonus?

If you’re a slots fan, then you’ll most definitely enjoy the concept of Free Spins.

Firstly, they will not actually cost you anything, hence ‘Free’.  Secondly, you can get them in lots of different types and lots of different ways.

No matter which online casino you’re playing at and whether it’s a mobile device or your laptop that you’re playing on, there’s an extremely high chance that free spins are only a couple of clicks away.

Free Spins allow you to play on slots for free and to win real money. You can earn them while playing most slots or receive them as a reward or bonus from casinos.

A Free Spins Bonuses given by casinos are usually linked to specific games and, more often than not, there are wagering requirements on the winnings. That is, unless, the Free Spins are from a casino that has no wagering requirements- or, even better, give away no deposit free spins with no wagering requirements (such as BGO).

With no-wagering Free Spins, any money that you have won is yours to keep. To claim your winnings from Free Spins WITH wagering, you will need to play your winnings a certain number of times before you can withdraw them.

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Can you play free spins with no deposit on mobile devices?

The concept of no deposit mobile casinos is appealing to every player’s ears. Not only do they allow you to play online casino games when on the move but they’re also deposit-free! Most renowned mobile casinos offer no deposit free spins or free cash bonuses, successfully attracting new players.

When it comes to no deposit free spins, the best part about these is that no deposit is needed to obtain them. According to which online casino you’re playing at, the range of free spins given to players varies accordingly.

Offering no deposit free spins is also seen as a smart way of attracting new players – and it most definitely works. However, if you wish to obtain them you’ll need to register. That’s alright though, it’s worth it in the end.

If you manage to acquire any winnings from your free spins, they will most likely be converted to bonus funds, which you can play with as bonus cash or cashout as long as you meet the wagering requirements.

Free Spins with No Deposit


No Deposit Bonuses FAQ

Are No Deposit Bonuses Really Free?

Yes, no deposit bonuses are in fact free. Casinos offer these to potential customers in order to entice them to deposit their own cash to make further wins.

Besides this, these types of bonuses are great for getting players to spend some time on the casino’s site and get familiar.

999,999 times out of 1,000,000 casinos won’t let you withdraw your no deposit bonus winnings until you’ve met certain wagering requirements. Furthermore, even if your no deposit bonus does not have wagering requirements, make sure to read the terms and conditions as you might be required to place bets within a certain time frame for you to be eligible to withdraw any winnings made.

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How To Get 10 Euros For Free?

NetEnt Casino has a handy page that details the casinos offering this specific bonus, which can be accessed here.

This bonus is offered without the need for you to make a deposit at any of these casinos, which is a fantastic opportunity for you to play with free cash and be in with a chance to win real prizes! This bonus is, of course, subject to the specific terms and conditions of each casino, but, provided you sign up with these casinos through our NetEnt Casino link, you will be instantly rewarded with €10 to play with. Of course, this bonus can also be cashed out, provided you play through the casino’s respective wagering requirements. Click the link below to take advantage of this fantastic offer!

10 Euros Free for You


What are the types of no deposit casino bonuses?

For us, coming across no deposit bonuses is like hitting the jackpot. They’re most definitely the most popular type of casino bonuses amongst players.

This kind of bonus would be a free bonus which you eventually receive upon signing up to an online casino or even as a promotional gift.

There’s no requirement for a deposit which generally sounds heavenly to players who feel slightly paranoid about placing a deposit to an online casino they’ve not played at before.

In terms of NetEnt casinos, no deposit bonuses are slightly, slightly hard to come by. Certain casinos such as Spintropolis, Lord Lucky, Lapalingo and OrientXpress Casino claim they offer a £/$/€ 5/10/11 No deposit bonus upon signing up. In terms of Lord Lucky Casino, the only requirement is to confirm your phone number.

In the case of 888 Casino, the no deposit bonus is also their welcome offer and that would be £88 on sign up and 100% up to £100.

Look at our no deposit casinos page for more details.

No Deposit Casino Bonuses


What are wagering requirements?

Trying to grasp the concept of wagering requirements can be a bit of a daunting task but we’ve tried summing it up as easily as we possibly could, down below.

Think of them like rules or conditions, only these attach themselves to bonuses for new players and cash incentives. According to what the casino’s wagering requirement is, you will be required to fork out a particular amount of money on suitable games before you’re eligible to activate your bonus and any profits that come with it. Always keep in mind that the wagering requirement amount differs from casino to casino.

Before you commit to anything though, the best thing would be to read thoroughly the online casino’s terms and conditions so as to be guided accordingly on the matter.

To better understand, try to imagine a £20 bonus with a wagering requirement of x10 attached to it. In total, this means that you must spend £200.

No Wagering Bonuses


Why Would A Casino Give Me Free Money To Play With?

Let’s be honest, online casinos do not technically give you free money to play with. If a deal seems too good to be true, then it probably is right? If a casino gives you a no deposit bonus of, say, £20 this usually has a wagering requirement attached to it meaning you’ll have to play that money through.

For example, if a wagering requirement states 35x this means you have to play through 35 times that much in bets before you are able to withdraw. The key to making a profit out of a bonus like that is to make small bets in order for your money to add up over time.

Make it a point to read reviews, and look through the terms and conditions carefully. Bonuses may have other conditions such as time limits to use them and modifiers.

Wager free bonuses do exist but are rather rare. The main reason casinos would opt for this is to create traffic on their casino website, and encourage users to deposit their own money.

20£ Free for You


Casinos without welcome bonuses – How do they work?

Casinos which do not have a welcome bonus usually focus more on their loyalty schemes and ongoing promotions.

Generally, casinos like this value long-term players more. They also try to avoid traffic from bonus hoppers that are just trying to take advantage of a bonus and leave.

If you are looking to become a ‘resident’ at a casino, and are not just looking for a one-time thing, then these casinos are worth taking a look at. They often offer good customer support and may prove to be beneficial to you in the long run.

10 Euros Free No Deposit


Online Casinos FAQ

Are online casinos safe to play at?

We understand that this is the first question that pops up within every potential player’s mind.

Whether an online casino is safe to play at or not is a matter of whether all that is being provided seems to be either safe or not. If your gut feels slightly funny when looking at a certain online casino website, then it probably means something is wrong – gut intuition can be right about a lot of things.

If you usually skip the terms and conditions, don’t. We suggest you have a look through them when stumbling upon a new site.

Almost all online casinos dedicate a section on their website for responsible gaming. It’s good to acknowledge the disadvantages of online casino gaming in order to be able to fully understand the importance of responsible gaming. The fact that this is an option goes to show that at the end of the day, online casinos really do prioritize your safety and security.

Play Safe at Online Casinos


What Is The Safest Online Casino?

The safest casinos are the ones with a reputable track record, certifications from trustworthy sources, and recommendations from renowned websites.

It is important to do your research before depositing money into any website, this involves reading up reviews and any complaints by previous users as well as reading the terms and conditions of any website you’ve taken an interest to. Practicing safe casino-playing comes as an extension of using the internet safely and the same diligence applied to normal websites should also be applied to casinos. We at NetEnt Casino make sure to recommend only reputable casinos which are proven to be trustworthy and safe, and, as such, is a great resource for finding casinos which promote peace of mind and an enjoyable, hassle-free experience.

Safest Online Casinos


Can I register an account at more than one casino?

Considering the number of online casinos out there, you probably feel spoiled for choice. It can be difficult to choose one particular online casino to play at and therefore, registering with multiple ones seems like the best option.

You are not allowed to open numerous accounts within the same online casino. This applies to the majority, if not all, online casinos. This works in preventing acts like money laundering and any other activities considered to be illegal.

It is, however, acceptable to have an account with multiple online casinos. You’ll be free to make use of the different welcome packages offered by each online casino (side note: this will lead to a major profitable boost). Having an account with multiple online casinos will also open doors to an abundance of promotions and varied slot machines.

It’s not legit if this action doesn’t come with disadvantages though, and it does. Being in possession of an account with more than one online casino means more spending. You’ll most probably be giving more than you’ll be receiving.

It’s also possible that you won’t qualify for the online casino’s loyalty program. If you don’t stick around on one online casino for long enough, then a loyalty bonus is out of the question. Doesn’t sound very pleasing, right?

Plus, let’s be honest, who can keep track of that many usernames and passwords?

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What kind of documents do I need to submit to verify my account at a casino?

Online casinos will require your information in order for them to keep their license.

Usually, those particular casinos which require the most information are those that offer the best protection to users. An example of this is the UK Gambling Commission which requires every casino licensed to verify the identity of every player by asking them to provide certain documents and details.

This ensures that all players are over the age of 18, protects users from misuse of payment and makes sure that each person has only one account.

Most online casinos require you to present a copy of your passport/driving license, a utility bill (water, electric etc.) and a copy of your credit/debit card from the front and back. In most casinos, these documents can be emailed or else uploaded under the “my account” section.

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Mobile Casinos FAQ

How Do I Know If My Mobile Device Is Compatible With An Online Casino?

Most casinos will advertise the fact that they are mobile-friendly, as this is quite a selling point for them, which will attract players.

You can also check if your particular casino has an app on your device’s app store.. If it does, then you can be certain that it is well supported and that all features should work well. If there isn’t an app, you could also simply go into the site and see if it adapts to the screen of your phone. Most new and updated casinos will do this. These same casinos will also use HTML5 instead of Flash Player. HTML5 is the new standard that has replaced Flash in recent years. It is supported natively on phones and other mobile devices, unlike Flash.

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Are mobile casinos played for real money?

Most mobile casinos offer you all the benefits of an online casino with the added perk of being able to play it wherever and whenever. Just like regular online casinos, you can also play them for real money.

Many casinos are adapted to mobile and PC, especially in today’s day and age where everyone is on the move. There is an abundance of real money mobile casino games which are provided by leading developers such as NetEnt, Microgaming and Playtech.

Following in the footsteps of online casinos, many mobile casino games allow you to practice games before actually playing for real money.

Real Money Mobile Casinos


Can I play a normal online casino on my mobile?

The answer to this would be a big, fat ‘Yes’.

A large percentage of online casinos tend to provide thoroughly thought out mobile applications and/or a browser platform made to be mobile-friendly.

On most occasions, there’s no distinct differing features between the two as more often than not, the online mobile-friendly version offers the same features as the mobile application. However, it’s important to not rule out that there are cases where the mobile application is designed to specifically provide more attractions.

Online mobile-friendly casinos generally allow their mobile application to be accessible on both smartphone and tablet.

Most frequently played mobile-friendly online casino games include the classic Roulette, Blackjack and Poker as well as Slots. Most mobile-friendly online casinos also provide a comfortable approach to playing Live Casino on the go.

Have a look at our mobile casino page if you’d like to gather more information on how to avoid feeling bored when on the move.

Online Mobile Casinos


New Casinos FAQ

Why play at new casinos?

I think we’ve all experienced a certain level of fear when driven into trying something new for the first time. This, however, doesn’t necessarily make it a bad thing.

For regular players who have grown attached to a specific online casino, it can feel slightly tough to try out a new one. On the other hand, for new and prospective players, new casinos can seem like an exciting venture – and rightfully so.

There is a higher chance that online casinos which have just recently launched provide a larger variety of options than online casinos which have been rooted in place for quite some time.

This could mean bigger and better promotions, a more comfortable and secure approach towards payment methods, better customer support service. It’s good to keep in mind that newly-launched casinos are feeding on online casinos which have been established for a much longer time. Therefore, it all accumulates into one.

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How to know if a new casino has good customer service?

With the online casino market growing exponentially every day, the question that will come to mind with any potential player is: “What makes this online casino stand out from all the others?”

Well, promoting and acting on providing efficient and reliable customer service is already a step in the right direction.

It’s always comforting to know you’re receiving your money’s worth when signing up for something new and, when it comes to online casinos, trustworthiness is a key factor. Reliable customer service plays an important role in keeping the player attracted to any particular casino.

There is quite a number of established online casinos which provide quick customer service, programmed to be at your service 24 hours, 7 days a week. Plus, if they actually live up to their word then there’s nothing better.

On the other hand, with new casinos. it can be slightly hard to decipher whether or not their customer service is worthy. It would be a good idea to look at any reviews which have been published recently. Through casino reviews, you’ll be able to get to know the casino in and out.

Comments made by players are also a major plus. You’ll find these on the casino’s website or as mentioned before, casino reviews. Mind you, if it’s a new casino, then there’s a large possibility that not many comments would be available or that they even would be centred around the casino’s customer service. However, it’s never a bad thing to ask around for advice.

New Online Casinos


UK Casinos FAQ

Can I Play Casino Games For Free in the UK?

Yes, similarly to the rest of the world, the UK does not restrict playing casino games for free online.

UK Law specifically applies to areas in which gambling is taking place, and is there, ultimately, to protect you and keep you safe online. It does this by trying to force online casinos to be more transparent with the particulars of their games and by cracking down on casinos which they deem to be targeting youths or problem gamblers. Because of this, you might be asked to log into an account or to verify your age before playing games, even for free. But, besides this, there are no other restrictions to free games.

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Can I get no deposit bonuses in the UK?


In the ever-changing world of online gaming, casinos are constantly trying to outdo each other.

No deposit bonuses allow you to try real money games without depositing any money of your own. Sound good? You will however have to make some kind of deposit before withdrawing any money you may have won. You can obtain a no deposit bonus either in Bonus Credits, free spins or free play.

No deposit bonus credits typically range between CAD/$/€/£5-CAD/$/€/£10 that you can play through slots and/or table games, depending on the casino.

When it comes to free spins, the name itself pretty much covers it. Most online casinos limit the free spins offered to selected games. This is why you should make sure to remember to read all the necessary terms and conditions to learn about the wagering requirements and maximum bankable winnings!

No deposit free play is considered as the rarest of no deposit bonuses. You’re presented with a bonus and a time limit. An example of a casino that offers this would be 888 Casino. They give you a balance of £888 and an hour to use it. If used correctly this kind of bonus can prove to be very profitable and fun to make use of.

Other UK casinos that offer no deposit bonuses include: Hello Casino, NetBet, 21 Casino and many more.

British No Deposit Casinos


How do I make an Online Casino Deposit in the UK?

It’s a given that a great online casino is required to worship its player’s security and comfort before anything else.

For those who’ve recently been introduced to the online gambling world, it can understandably feel a little risky making a deposit to a casino within an industry you’ve only just discovered.

Don’t worry, most online casinos will provide you with the chance to keep an eye on your funds.

If you’re situated in the United Kingdom, then suitable payment providers will include:

Paysafecard; the classic Visa (+electron) & Mastercard (+maestro); Ukash; Skrill, Entropay; Neteller; Zimpler; Boku; Payforit; WebMoney; Sofort; Interac Online; Ecopayz and Paypal.

Skrill, NETELLER and Paysafecard are considered as E-Wallets. Paypal can also be considered as an E-Wallet although it’s not the most popular option with the majority of online casinos.

There are also online UK casinos which won’t charge you when depositing through an instant payment service such as iDebit.

On the other hand, there is also the possibility of a straight transfer which normally, also includes no charge and this can occur through either; Bank Wire or Instant Bank Transfer.

Every payment method mentioned above is considered to be safe and secure. Check out our payment methods page and our UK online casinos page for more information.

Deposit at UK Casinos


German Casinos FAQ

What Types Of German Casino Bonuses Are There?

It depends. German law around online casinos is subject to interpretation, but this does not change the fact that online casinos are highly restricted in Germany.

Generally speaking, any form of bonus is allowed as long as it is not deemed to be targeted at youths or misleading in any way regarding the chances of winning. Of course, this is very subjective regulation and, while placing bets online in Germany is not frowned upon, it is illegal to operate an online casino unless formally allowed by the state. We would recommend gambling on websites based outside of Germany, with a high reputation and standard.

German Casino Bonuses


Are German Online Casinos reliable?

It’s a known fact that each online casino in existence accepts players from every country around the world.

If you live in Germany, then you can create an account with any online casino against no charge.

We have to admit though that no, they are not all reliable and safe to play at. It’s common sense, however, to acknowledge that it is important to play solely at online casinos which have been tested and are considered highly reliable.

When playing at an online casino with low-security – which is brightly indicated if you’ve got a brilliant virus software – then any personal data is not safe. Therefore, a secured data connection when playing at German online casinos is key. Look at the URL and see if ‘https://’ is included. If it is not, then avoid it.

Another way of figuring out if an online German casino is safe and legit, look at the payment options. Some German online casinos work with a third-party payment method meaning that the company will handle each and every payment and prioritizes the security of processing payments.

A stable customer support service is also key in distinguishing that a specific German online casino is reliable.

Reliable German Casinos


How Are Reputable German Online Casinos Different From The Dodgy Ones?

Whether you’re dealing with German casinos or any other casino, the warning signs for the dodgy ones are always the same. In order to tell whether a casino is safe or not, always look for their licensing details. If a casino is not licensed, please stay away as you may be putting your money and personal data at a huge risk.

Generally, online casinos are safe to play at, however, untrustworthy casinos do exist. In order to enjoy yourself when playing it is important to have your mind at rest and be certain that your money and personal information is not being stolen or misused.

Before signing up to a casino, keep an eye out for certain qualities that ensure legitimacy.

The eCOGRA seal of approval is only given to online casinos that demonstrate the highest level of compliance. This approval means that the casino has been checked by specialists who investigate every aspect and ensure legitimacy. Therefore, if you come across a casino that does not have this seal, it is probably a good idea to stay away.

Sites which are the real deal will be fully licensed for their country, and will usually show their license number or the logo of the regulator somewhere on the casino site.

We also recommend going for casinos that have a reputation and have been around for a while. These casinos usually invest in keeping long term players, whilst newly launched casinos may come with risk if not looked into properly.

In addition to this, going through reviews can also prove very helpful when deciding whether a casino is for you and if it’s legit.

Through this, you will receive honest opinions and queries from real players like yourself that will give you better insight into the casino itself.

Reputable German Casinos


Video Slots & Casino Games FAQ

What Is RTP For Slot Games?

RTP stands for Return To Player. This metric can be thought of as a measure of the chances you have of winning at that particular slot game.

Most slot games have an RTP set around 96%, this means that on an average play, you will make 96% of what you deposit, meaning you will lose about 4%. Higher RTPs are more desirable for players because it means that on average, they will lose less of what they bet, meaning more chances for a win! Of course, this is not the case with every play and some plays might net you a considerable profit, but over a span of plays. Generally, this number is calculated by robots over a million simulated plays and as such is not representative of a singular play but rather a larger average. It is important to keep in mind that RTP is not the only measure to how likely you are to win at a game; as factors like volatility also play a considerable role. Volatility describes the amount of risk each play presents in a particular game.

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What is considered a good RTP?

RTP refers to ‘return to player percentage’. This is the percentage of the stakes that the casino returns to you.

However, the RTP is not the same for every play as wins are allocated randomly and percentage is calculated over a long period of time. Therefore, you could say that the RTP is calculated by making an estimate of your games, pooled together.

When it comes to slot games, RTP usually ranges between 94 to 99. When looking for a game with a good RTP, you should look for those that have more than 96. When deciding which slots are worth playing it’s important to look at other aspects other too and to keep slot volatility in mind. Although high risk games have a lower RTP, they do offer high pay-outs so it all depends on what kind of slot experience you want to go for.

Video Slots with good RTP


Are online slot machines rigged?

When talking about online casinos which look quite sketchy and are trying to make money off a slot machine, it’s quite understandable to claim that they are rigged.

It is true that online casinos have a bigger advantage over casinos based on land as offering higher payback slot machines allows them to make profit easily. However, a respected and advanced online casino would not rig slot machines in a way that you’re set to lose and you’ve got random number generators to thank for that.

Since slot machines are quite random, it’s also extremely easy to assume that you’re being ripped off in a way. It’s important to note however that reputable slot machines consist of a computer-generated program which calculates the totally payback in percentage.

So, let’s say that if a slot machine is generated to pay you back 93% then the casino which you’re playing under is also set to receive a certain percentage of every dollar, euro or pound that you’re playing with. Some players seem to misunderstand this concept which is why they proceed to claim that the slot machine is rigged.

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Are online slots safe to play?

Slots are usually considered safer to play however, if you’re reading this, then you’re probably wondering whether they might actually be rigged and set on making you lose.

Casinos do have an advantage over you when it comes to ensuring profit in the long run. This is referred to as ‘the house edge’ and without it, all casinos would most definitely go bankrupt – a mathematical advantage that casinos have over a period of time.

All slot machines should operate using RNG (acronym for random number generator). Therefore, when you play slots, your chances of winning cannot be tampered with and the hit frequency and pay-out ratio do not change.

Long story short, if you are playing at a licensed, reputable casino it is highly unlikely you’re being cheated.

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Jackpots FAQ

What are Local jackpot progressives?

Even if you’re not aware of what it all means, you can rest assured that you’ve come across a local progressive jackpot before.

They’re considered to be amounts which are offered as top payments for specific casino games that climb and climb and continue to climb upwards until the player reaches the winning station. They’re most common amongst slot machines which probably doesn’t come as a surprise to you. They range between thousands of dollars/euros/pounds and millions. When playing a progressive jackpot game, it’s important to make yourself aware of the eligible and minimum wagering requirements and to always bet at that specific level or even higher.

A local progressive jackpot, as opposed to a wide progressive jackpot, tends to be connected to just one game and generally slot machine-based.

As much as they’re available through online casinos, they’re also available through land-based casinos. Usually, the ones based on land provide an array of slot machines which share a certain progressive jackpot.

Local Jackpot Progressives


What are stand-alone progressives?

A stand-alone progressive slot machine is not connected to any other slot machines and has a fixed jackpot size.

When playing this slot, a percentage of coins you use to play is gradually added to the grand prize.

Stand-alone jackpots usually have the lowest payoff when it comes to the types of progressive jackpots. However, the payoff can be high if the jackpot takes a while to hit.

The odds of winning progressive slots are a lot lower than that of classic slots.

Stand-alone Jackpot Progressives


How Often Do Progressive Jackpots Hit?

You have no way of knowing when a progressive jackpot will hit, but generally speaking, the smaller the jackpot and amount of players playing for it, the more often it will hit.

Some small local jackpots hit twice a week and this is because the smaller jackpots have a higher chance of being hit by individual players and require less luck. Larger jackpots with more impressive payouts, often require more luck to win, as they are set up so that it is less likely for any one player to hit the jackpot. This usually takes the form of more complex combinations being needed in the bonus games playing for the jackpot. (Ex. a minor jackpot might require 3 jackpot symbols, while larger major or mega jackpots might require 6 or 9!) This has to be done simply because of the huge amount of people playing for the same jackpot. The more active players on a particular jackpot, the higher the chance of it being hit. This is why you might notice more jackpot hits in the evenings and at night, but this does not mean that you are more likely to win it at that time.

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Live Casinos FAQ

What is a Live Casino?

Do you enjoy the thrill of classic casinos? Do you adore their atmosphere but also love being able to play from the comfort of your own home? Then live casinos are definitely for you, offering you the best of both worlds.

A random number generator determines the outcome of a card draw, wheel spin etc. On the other hand, in live casino games, a real croupier is in charge of all this meaning that you can interact with both him/her and other players within the same lobby.

This is all done in real-time from a land-based casino or studio and broadcasted to players online. This allows for a rather immersive experience as you will be able to interact as though you yourself are at that very table.

Most live casinos offer a wide variety of games such as live roulette, live Blackjack, Texas hold’em among others. There is an abundance of companies that produce live casinos including Evolution Gaming and Playtech.

Live casino games have become largely mainstream. Fortunately, this means they can now be found in a majority of online gaming sites.

Live casinos are now accessible on both your PC and mobile device, allowing you to access the authentic world of online gaming wherever and whenever.

NetEnt Live Casino


Are Live Casino Games Rigged?

No, live casino games are not rigged as this would be highly illegal and most games have an edge that favours the house built into them anyways.

With that said though, we recommend that you always play at casinos that are certified by reputable sources such as the UK Gambling Commission and the Malta Gambling Authority. Having rigged games simply wouldn’t favour a casino at all as, if they get caught, any trust their players had in them would be shattered, and they would lose all their players. Cheating like this is so hard partly because it is very difficult to sneak anything past the hawk eyes of the gambling community!

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Can I talk with live dealers when playing at a live casino?

The exciting part about Live Casino is that it all feels super real in the sense that it’s as though you’re not online but actually in a land-based casino. At the end of the day, that is the entire aim of it.

As you may know, live casino games normally revolve around the classic card and table games such as Blackjack and Baccarat. You can consider them to be rather advanced as the games are, as you watch the footage, being played in actual land-based casinos.

The camera is set to be pointing to the game in action allowing you to feel as though you’re really there. The funny thing is that you’re actually situated in the comfort of your own home.

There are plenty of Live Casino games which allow you to have conversations through the means of a chat room. This will include other players, the dealer, and other important casino employees.

So, the answer to this question is – Yes, yes, yes.

Live Dealers at Live Casinos


Payment Methods FAQ

Do online casinos charge a deposit fee?

It would sound nicer if we had to give you ‘no’ for an answer, but unfortunately, we cannot. There are a number of online casinos which will ask you to pay a fee upon making your first deposit or simply for making your deposit.

However, we didn’t say all of them do. Some of the biggest names in the industry and the slightly smaller renowned ones will not do so.

If you read through the website’s terms and conditions, you will be able to distinguish whether or not a deposit fee is required for that particular casino. If you don’t find any information within the terms and conditions, you can always resort to customer service.

If a deposit fee is required, it is necessary that the casino informs you beforehand. If it’s an international transaction, there is an even bigger chance that you will be asked to pay a deposit fee.

Deposit fees can be made through a wide range of deposit methods and this also depends on which country you reside in. E-wallets are quite a popular option alongside credit and debit cards. Online casinos which charge a deposit fee may not charge a fee if the deposit you make is over a certain amount.

Casino Payment Methods


Do online casinos charge a withdrawal fee?

Generally, online casinos do not charge their users for withdrawing or depositing money whether they are using Skrill, Neteller, Paypal and more.

Some payment methods such as Neteller may charge users when transferring money from their Neteller account to their regular bank account.

Electronic wallets are usually the fastest and easiest way to withdraw money from online casinos. Again, it is important to keep in mind that the fees usually come from transferring between E-wallets and bank accounts rather than from the casinos themselves.

Casino Withdrawal Methods


Reload Bonuses FAQ

What Is An Online Casino Reload Bonus?

As the name suggests, a reload bonus is a bonus that players can unlock when depositing after they’ve claimed their Welcome Bonus. This, essentially ‘reloads’ their bonus funds.

Casinos offer this bonus as a way to encourage people to invest more money into an account they’ve already played with, to increase playtime. This type of bonus also serves as a deterrent for people who try to abuse welcome bonuses by creating multiple accounts. Because, when a player is rewarded for keeping their account, they will likely do so. Reload bonuses are also often part of a welcome package for a casino. This is because the casino wants to reward continued deposits to encourage continued loyalty to the site and provide a more fun experience for the player.

Casino Reload Bonuses


Can I Use Multiple Bonuses At Online Casinos?

It depends, most casinos won’t allow you to use more than one bonus at once, but many will offer multiple bonuses that you can take advantage of one after another.

A good example of this is how some casinos will offer welcome packages which include bonuses over multiple deposits, as much as your first four deposits at times! This is really beneficial for the player, as you can keep playing and keep receiving deposit rewards! Of course, this is in place to entice the player to spend more time on the casino’s website, but free stuff is always a plus! When attempting to take advantage of any bonus, it is always a great idea to read the terms and conditions, as these will usually explicitly state any limitations the bonuses might have, including whether you can use more than one at once.

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Can I get free spins with reload bonuses?

If you’ve registered with a casino that has a particular promotion targeting reload bonuses, then you probably already have a basic understanding of how they work. They’re usually presented as part of the casino’s welcome bonus in the form of any deposit to be made after the first one.

Free spins basically see to one spin on a video slot machine and as is the case in the name itself, they are completely free.

You’ll be given a significant number of them alongside your bonus amount, and when you play slots, you’ll be able to use the free spins in addition to your bonus or wallet balance.

When you’re getting free spins and a reload bonus, this is usually part of a larger welcome package. These welcome packages come stuffed with goodies, so they’re always worth trying to take advantage of.

Reload Bonuses with Free Spins


Do Returning Players Get Bonuses?

Due to the heavy presence of land-based casinos, online casinos can sometimes struggle to see players return to their site – whether or not they’re already members.

Reload bonuses are rather popular with existing customers of a certain online casino that are looking to make a 2nd, 3rd, 4th or 5th deposit but they’re definitely not the most effective.

This is the reason that the majority of reputable online casinos offer an extensive loyalty or VIP Program. This leaves the player feeling rather intrigued and nonetheless, wanting more.

For most online casinos, automatic enrolment occurs when signing up for the first time and you will be granted loyalty points, giving you a head start. Through playing specific games or wagering certain amounts, bonus points can easily be earned.

Bonus points can also be gained through certain special promotions which the casino may be putting forward or given as a kind of gift when it comes to player’s birthdays or anniversaries, and other similar occasions.

Bonuses for Returning Players


What are Reload Bonuses percentages?

A growing number of online casinos are beginning to offer their regular, loyal players with bonuses known as reload bonuses.

This kind of bonus is usually offered at a lower percentage than the popular Welcome Bonus which follows up on the fact that a reload bonus is sometimes seen to be a counterpart of most welcome bonuses.

If you wish to claim a certain percentage of your deposits, then a reload bonus is one way to go about it.

A reload bonus percentage would be located somewhere between 50 to 150 percent but then again, it all depends on the casino. This bonus would usually be available for grabs when commencing with your second, third, fourth deposit, and so on.

One example of a reload bonus is ‘50% UP TO €150 ON YOUR SECOND DEPOSIT’ as is the case with Casumo casino or ‘50% UP TO €500 + 100 FREE SPINS’ as is the case with Miami Dice casino.

Reload Bonus Casinos


Bonus Codes FAQ

How Do Casino Bonus Codes Work?

Just like any other promotional code, casino bonus codes work when you input them into the correct box when making a deposit.

Most of the time, you can enter the casino bonus codes inside a handy box when making a deposit. These bonus codes are often found on the promotional page of any casino website and are usually available to everyone. Sometimes though, casinos will offer exclusive bonuses to certain casino review websites as well as email specific clients with exclusive bonus codes. These promotional measures are put in place to increase interest and interaction with the casino website, and ultimately end up translating into more fun for the player!

Check Casino Bonus Codes


How do I activate a bonus code?

Casinos often make it relatively easy when it comes to looking for their bonus code. These are usually displayed on the front page of a casino. However, more exclusive bonus codes may be harder to find and will require you to browse a bit further on forums and other outside outlets.

This is usually the case when casinos partner up with other sites and therefore offer a code on their website targeting their readers, creating traffic for both.

Codes are usually inputted in the games themselves, somewhere in the ‘My Account’ section or where you make a deposit.

After submitting the code, you can now make use of it. It’s always important to remember to always read the terms and conditions to make sure you know how to use it best.

Use Casino Bonus Codes


Cashback Bonuses FAQ

What Is A Cashback Casino Bonus?

A cashback bonus can be thought of as a form of insurance in case you lose money. Often the player is reimbursed with bonus money or sometimes even real cash money.

Most of the time this form of bonus is offered as a percentage of your loss (ex. 25% Cashback, meaning if you lose €100, you receive €25 back). This form of bonus offers players considerable peace of mind when playing, as they know that even if they lose, they can have a percentage of their losses back. Casinos offer this type of bonus in different ways; some require you to opt into it to be able to take advantage of it, while others simply offer it for all their players. It is important to not assume that the latter is always the case, as you might end up sorely disappointed!

Casino Cashback Bonuses Here


Do cashback bonuses have a wagering requirement?

Wagering requirements refer to the number of times you must play through a bonus in order to be able to withdraw it. Usually, cashback bonuses do not have a wagering requirement. However, when they do, they are often very low.

Cashback bonuses refund a percentage of your net losses within a specific time frame. The percentage of refunded varies from casino to casino but usually ranges between 5%-25%. A cashback bonus can come in either the form of bonus money or real cash.

However, before you claim your cashback bonus it’s important to read up on the terms and conditions. There are three things to look out for prior to claiming your bonus; expiry, wagering requirements and bonus code.

Check whether the cashback bonus has an expiry as to not miss out on claiming it. If the bonus has wagering requirements, have a think about what the best way to go about it is in order to make the most out of it.

Lastly, some cashback bonuses require a code so make it a point to note it as you won’t be able to claim without it.

Cashback Bonuses with Low Wagering


Other FAQs

What happens if I lose internet connection during a game round?

An internet connection is bound to come and go. Sometimes, it goes away more often than we’d like for it to. If you’re in the middle of a casino game round, it can surely seem like the most frustrating thing in the world.

But, don’t worry – there is a high percentage you won’t actually lose anything! It should be that if you suddenly lose internet connection in the midst of a game and log back in once your connection is stable, the game continues on from the very last thing you did. With slots, it could also be the case that the round finishes itself off when you lose connection.

It is rather “common sense”, as one would say, that online casinos acknowledge this issue. This is why online casino games are designed in a manner that you never get to lose a betting round if it turns out that suddenly you’ve lost your internet connection.

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What can I do if I know someone who has a gambling problem?

The online gambling world has its advantages just as much as it has its disadvantages. It could be that you enjoy gambling without ever having to experience the consequences of compulsive gambling but sometimes, people aren’t always this lucky.

Just as you might approach the topic of any other illness with precise precaution, this is no different. You could be driven to lie, cheat, steal and throw your money away– for the sake of satisfying the urge.

If you know someone who has a gambling problem, then the proper first step would be encouraging them in seeking professional help. It could be that they themselves don’t acknowledge the fact that they have a problem. This is where honesty takes the lead. Remember that they may be feeling ashamed and guilty and therefore, an aggressive tone won’t help.

Depending on the country which you reside in, look out for a possible National Gambling Helpline. This will provide you, and the person you know, with the opportunity to talk out the problems at present with a professional and receive adequate and proper advice in return.

Through a responsible gaming page, online casinos can put out information regarding healthy gambling, security, fairness, tools for player protection, self-control tools along with research on treatment.

Be Gamble Aware


What are Non-Matched Deposit Bonuses?

Based on solid rewards rather than a percentage of your deposit, non-matched deposit bonuses could be obtained in the form of cash or even free spins. Although, keep in mind that in the case of free spins, the wagering requirement will most likely be a specific amount.

Odds may also be restricted for bets which follow the example of bonus sums which might have to be wagered on a certain game.

These deposit bonuses will only pay out your winnings. They don’t include the initial stake. Therefore, if you wagered a £25 bonus on your favourite slot title, then the pay-out will be the same amount and will not include the original stake amount.

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What are Casino Loyalty Rewards?

As the name might suggest, Casino Loyalty Rewards are any perks or bonuses that you might earn for wagering and depositing (often counted over a monthly period)  at a particular casino.

These are in place to entice players to spend more time playing games and placing bets, which is ultimately what every online casino wants. Of course, casinos are not obligated to offer a loyalty reward program, but many do as they find that creating a relationship with their players keeps them onside and onsite. Most casinos will achieve this by rewarding you with points for the amount of deposits and plays made over a month on their site. These points usually translate to different levels within a loyalty program, which means different rewards for the player. The higher tier levels sometimes offer VIP treatment such as being given game tickets, if you’re a sports fan or getting an all-expenses-paid luxury holiday with all the trimmings.

Find Bonuses & Rewards


What are Cashable & non-cashable offers?

When creating a new account with an online casino, it’s a natural instinct to look at what the welcome offer includes and compare it with that of other online casinos.

However, it’s also good to know how to distinguish between whether it’s a cashable or non-cashable offer. A typical cashable offer for the majority of online casinos would be the famous no deposit (for the no deposit bonuses, you have to admit they’re also beloved) and deposit bonuses.

If an online casino does not offer a cashable offer then a specific amount won via extra cash should be played through an array of games. Through the means of a cashable offer, players are free to cash out any winnings which have been granted to them thanks to the bonus and the money they deposited.

On the other hand, sticky bonuses (a fancier name than the original ‘non-cashable offers’) are to be played through the website. With non-cashable offers, wagering requirements do not walk right out of the window. They still have to be acknowledged and met.

In a way, we can say that non-cashable offers are seen to be way more beneficial than cashable ones. This is due to the fact that non-cashable offers produce real money instead of points.

Check Monthly Offers


What Is A Welcome Bonus?

A welcome bonus is a reward given to the player by a casino in order to push them towards signing up and depositing.

These rewards can come in a variety of forms. Some casinos offer free spins on certain games, while others offer bonus money for you to play with and some even offer both. Sometimes casinos will offer bonus money as a percentage of what you deposit so that, while rewarding you, they are also encouraging you to deposit more money.

Other casinos will offer these bonuses as part of a welcome package, which means that they’ll offer multiple bonuses over a span of deposits; again as a form of encouragement for you to spend more time on their website, and deposit more money. Even though bonuses are pure forms of encouragement for players to deposit more money, some bonuses are truly worth taking advantage of!

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