Skrill is an online payment provider that has been moving money digitally since as early as 2001. It claims to be ‘one of the world’s leading digital payment companies’ and it’s true that it has over 36 million customers across 200 different countries but I think it has a long way to go before it can really be considered a market leader. So, what exactly is Skrill?
What is Skrill?
Skrill, formerly known as Moneybookers, is an e-wallet. This is somewhere that you create an account and can hold money in an online wallet. You can then use that money to buy services on a number of online shops and to make deposits and withdrawals in a number of NetEnt casinos – such as these…
18+. New Players Only. Minimum deposit of €20 required. Free spins limited to NetEnt slots only. Wagering requirements in place. Full terms and conditions apply.
18+. Terms and Conditions Apply. This offer is available only once per customer. Wagering requirement equal to 35 x the deposit + any bonus amounts. Winnings from the free spins are subject to wagering of 40x. The maximum bet while wagering bonus money is €5 until min. wagering requirements have been met. More information on this bonus is available in section 7 of the Slotspalace General T&C. Gambleaware.org.
First Deposit Only. Min. deposit: £10, max. Bonus £50. Game: Book of Dead, Spin Value: £0.1. WR of 30x Deposit + Bonus amount and 60x Free Spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings and bonus amount or £5 (lowest amount applies). Spins must be used and/or Bonus must be claimed before using deposited funds. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos.
The offer is only valid from a deposit of 20 EUR
This slot can be changed to another one by decision of the Stelario casino administration according to the current promotion offer and can be discussed at the time of requesting a bonus
Those of you who are looking to avail the welcome package should bear in mind that there are a number of conditions in place that you need to meet before you can withdraw any winnings earned through the scheme. You will need to meet a minimum deposit requirement of €20, be at least 18 years old, and hit a wagering requirement of 35x. The welcome bonus will be valid for 72 hours once your account has been created and verified.
18+. All bonus offers are strictly limited to one per person. The maximum allowed bet while playing with any bonus is 5 EUR. Full terms and conditions apply.
18+. New players only. 500 Bonus spins added on qualifying slots after min. £50 loss on casino slots Min. £50 first deposit required. Offer active for 14 days from registration. No wagering on bonus spins winnings. Bonus Spins valid for 7 days. Bonus spins worth £0.10 each. Deposit method restrictions. Play Responsibly. Full T&C apply.
18+. New players only. 20 spins for Age Of The Gods slots credited on reg, 180 (20 per day) following first deposit. Spins valid for 24 hours, exp in 30 days. Winnings credited as bonus funds with 20x wagering, max win £100. Min £20 dep for bonus funds. 40x wagering, game weighting/ restrictions, betting limits. Payment restrictions + full t&cs apply. Play Responsibly.
Why would you use Skrill as opposed to, say, your Visa or Mastercard? Well, it’s easier for one thing. You can attach your card, or bank account, to Skrill in order to top it up, but then all you need to make a deposit into casinos is your Skrill username and password. It saves getting up, getting your card and entering the long card number and additional details each time.
Secondly, it’s safer. Your card details are only stored with Skrill and not with every casino that you use. The less places your card details are stored, however safely, the less chance there is of anything going wrong.
Skrill Fees
Skrill is one of the most expensive payment methods on the market. You’ll be charged to do anything. Loading money into your Skrill account- you’ll be charged. Making a deposit into a casino- you’ll be charged. Making a withdrawal from a casino to Skrill- you’ll be charged. Withdrawing from Skrill back to your card or bank account- you’ll be charged. So, in one entire cycle (upload, deposit to casino, withdraw from casino, withdraw from Skrill) you’ll be charged 4 different times.
Upload Fees
Upload to Skrill via your credit or debit card (instantly) and be charged 1.9%.
Upload to Skrill via a paysafecard (instantly) and be charged an enormous 5.5%.
The only free upload option is manual bank transfer which takes 3-5 days and it’s likely you’ll be charged by your bank instead.
Depositing from Skrill to Casino Fees
This will vary from casino to casino, some being free and some having high charges. This is because Skrill impose charges on the casino, so it’s then up to the casino if they’re willing to take the charge on themselves (and not charge the player) or if they want to pass that charge to the player instead.
Withdrawing from Casinos to Skrill
If you’re lucky enough to win, you’ll need to withdraw your winnings from the casino back to Skrill, in order to meet closed loop policies. Much like deposits, the fees here will depend on the individual casinos.
Withdrawing from Skrill Fees
Withdraw from Skrill to your bank and be charged €2.95 (depending on your account currency). This is supposed to take 2-5 days.
Withdraw from Skrill to your registered credit or debit card and be charged €2.95 (depending on your account currency). This is supposed to take up to 7 days, however there are lots of reports of customers waiting over 40 days for the money to arrive. Myself, I waited 2 weeks and nothing arrived. Spent days trying to get hold of customer support- no responses via facebook, twitter or email and they either didn’t answer the phones or hung up on me. I eventually got through to someone and was told they’re having technical problems, can’t cancel the withdrawal (but it hadn’t been processed) and they had no idea how long it would be. Eventually, frustrated, I found the Head of Customer Support on LinkedIn and messaged her directly. She cancelled the payment immediately, refunded the charges and processed a bank transfer which took 1 banking day.
Sign up to Skrill
In order to use Skrill as a payment method, you have to create an account with them. This is a pretty simple process, with just 3 sections.
Account Details
Account Type (personal or business)
Country
Currency
Language.
Personal Details
First name
Last name
Address
Mobile.
Account Credentials
Email
DOB
Password
Verification
At some point you’ll have to verify your account otherwise it will become limited or closed (usually without any communication from Skrill themselves).
To do this you’ll need to provide a proof of identity such as a scan of a passport, driving license or ID card.
A proof of address like a utility bill or bank statement.
Skrill Customer Service
Skrill has some of the worst customer service I’ve ever experienced, and this is really what lets it down and means it’s a long way from being a real ‘market leader’. Customers are what makes a company successful so the absolute foundation of any good business is good customer service.
Skrill have a number of channels of customer service such as Twitter, Facebook, E-mail, telephone and forums but rarely respond on any of them. If you are lucky enough to get a response, most likely it’ll be a template response which wont fully address or resolve your query and you’re unlikely to receive a follow up response if you try and get back to them.
They rarely answer their telephone lines and when they do they usually have little information, refuse to go any further to help and will often simply hang up the phone if they don’t know the answer to your question.
My advice, when experiencing issues with Skrill customer service is to deal directly with the casinos. They’ll often be much more helpful and will have personal contacts at Skrill who they can push (with a little persuasion!) if you’re not getting the resolutions you require.
18+ The free spins are valid once per player and account. The free spins are granted on the game "Book of Dead". The bonus balance gained from the free spins must be converted at least 75 times within 7 days. The maximum withdrawal amount is € 100. The free spins can only be redeemed if there is no further bonus or bonus balance on the account
18+. New Players Only. Minimum deposit of €20 required. Free spins limited to NetEnt slots only. Wagering requirements in place. Full terms and conditions apply.
First Deposit Only. Min. deposit: £10, max. Bonus £50. Game: Book of Dead, Spin Value: £0.1. WR of 30x Deposit + Bonus amount and 60x Free Spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings and bonus amount or £5 (lowest amount applies). Spins must be used and/or Bonus must be claimed before using deposited funds. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos.
18+. Terms and Conditions Apply. This offer is available only once per customer. Wagering requirement equal to 35 x the deposit + any bonus amounts. Winnings from the free spins are subject to wagering of 40x. The maximum bet while wagering bonus money is €5 until min. wagering requirements have been met. More information on this bonus is available in section 7 of the Slotspalace General T&C. Gambleaware.org.
The offer is only valid from a deposit of 20 EUR
This slot can be changed to another one by decision of the Stelario casino administration according to the current promotion offer and can be discussed at the time of requesting a bonus
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