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Royal Panda shows exemplary Free Spins promo and customer support

Published on by Adam

Another big winner in Royal Panda CasinoThe Free Spins are of course on the new Netent video slot South Park: Reel Chaos and what better way than to let the Netent Casino concerned ‘speak’ for itself… It not only shows a perfect example of a very attractive Free Spins offer, but also of an efficient, helpful and very client-friendly Netent Casino customer service…

Thank you for contacting Royal Panda’s customer service

Dear Seb,

On 23-10-2014 you used our live chat service to speak with one of our customer support specialists. As requested during that chat, you can find the details and a transcription of your conversation below.

Date: 23-10-2014

Message: Yo Panda! The South Park: Reel Chaos Free Spin promo is valid until when?

Customer service specialist: Ola

Royal Panda Live chat transcript

21:04 Message: Yo Panda! The South Park: Reel Chaos Free Spin promo is valid until when?
21:04 Please wait and one of our operators will be with you shortly.
21:04 You are now chatting with Ola (Customer Service Specialist)
21:04 Ola: Hi, I’m Ola. Thank you for contacting Royal Panda’s customer service. I’m here to assist you today.
21:04 Seb: Olá Ola!
21:05 Seb: Can you read my question?
21:05 Seb: It’s about tye 30 Free Spins
21:05 Seb: *the
21:05 Seb: on South Park Reel Chaos…
21:05 Ola: Hello! Yes. This promotion was open to those players who’ve completed at least one deposit before 23 October.
However, if you decide to deposit at least €10 and wager this amount today, you’ll receive 30 free spins tomorrow.
21:06 Seb: Ok, today before 23:59 CET?
21:07 Ola: Yes, if you deposit €10 before 23:59 (GMT+1), you’ll receive 30 free spins tomorrow.
21:07 Seb: On top of the normal welcome bonus, right?
21:08 Ola: Yes, you’ll also receive a welcome bonus if that’s your first deposit.
21:09 Seb: And the wagering requirements of the Free Spins are…?
21:09 Ola: While playing in real-money mode, simply wager 35 times the amount of your free spin winnings with cash balance bets and it’ll be added to your withdrawable cash balance. You can then cash it out, or continue playing any of our games.
21:11 Seb: Ok, perfect…. Thank you very much for your help… !
21:11 Ola: You’re very welcome! Is there anything else I can help you with today?
21:11 Seb van Steijn: No, not at this moment… You were a great help! 🙂
21:12 Seb: Thanks again and bye!
21:12 Ola: I’m very glad I could help! 🙂 Have a great evening and don’t hesitate to contact us again.
21:12 Seb van Steijn: Ok, thanks…

Customer service hours of business

Royal Panda’s customer service team is available every business day between 13:00 and 22:00 (GMT+1). Never hesitate to contact us with any further questions you may have – we’re always happy to help.

Have a royal good time!

Royal Panda customer service

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